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Consumer rights-related legal issues
Received an unjustified summons from a debt collection agency? Hired a tradesperson whose work was faulty? Did not receive your online order? Use our templates to challenge invoices, have faults remedied or chase up an online shop.
Sample templates
Has your contracted tradesperson done inadequate work? Use this letter template to notify them within two to three days.
Did you buy defective goods at a store or online? We recommend that you notify the seller immediately – i.e. within two to three days after delivery – using this letter template.
Did you purchase goods in a store or online, but have yet to receive the items? We offer you a letter template with which you can serve a default notice to the seller. The purpose is to give the seller a final, reasonable deadline for carrying out the delivery. This letter is not necessary if a date for the delivery has already been agreed. In this case, you can use the “Options in case of delayed delivery” letter template.
Further information about this topic can be found in our article.
If a seller does not deliver the item within the defined period, you have three options. This letter template will aid you in how to proceed with a delayed delivery.
Further information about this topic can be found in our article.
Have you appealed a wrongful debt collection proceeding? Yet the debt collection still appears in your debt enforcement register extract? Three months after receipt of the payment order, you have the option of submitting a request for non-disclosure of this debt collection proceeding to the debt enforcement office for a fee of CHF 40. This form will assist you in that process.
Have you received a bill from a debt collection agency? In many cases, many of the listed costs and fees are not justified. At the most, you are required to pay the original amount due, the late payment interest (5% annually) and the contractually defined dunning fees. Our letter template will help you dispute the unjustified costs. If you also do not agree with the original amount due, you can dispute that as well.
